What is my account number?
Please use patient’s name as the account number.
I cannot find an invoice number on my statement?
Statements do not have an invoice number. Please use counselors name in the invoice field.
Why is there a fee to use my credit card.
If you are using a credit card, to avoid fees, please make payment using PayPal link.
Why is my HSA card denying
There can be multiple reasons why your HSA card is declining. PayPal will not process HSA cards please use Cardx to process HSA payments. You may not have the funds to process the full balance. Please try processing a smaller dollar amount. Verify information is correct including expiration date and CVV code.
Can I set up payments to directly come out of my account each month.
Yes, please use contact form on home page to set up auto withdrawals.
How do I get a receipt?
In both payment options you may put in your email to have a receipt emailed to you. If you need a detail for your HSA, please use contact form on home page.
What if I don’t know my account balance.
Please refer to your last statement. If not able to locate please use contact form on home page.